'Catastrophic failure' that led to Heathrow power outage revealed

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A powerfulness outage that unopen Heathrow Airport earlier this year, causing question chaos for much than 270,000 passengers, was caused by a "catastrophic failure" of instrumentality successful a adjacent substation, according to a caller report.

Experts accidental the occurrence astatine the North Hyde Substation, which supplies energy to Heathrow, started pursuing the nonaccomplishment of a high-voltage electrical insulator known arsenic a bushing, earlier spreading.

The nonaccomplishment was "most likely" caused by moisture entering the equipment, according to the report.

Two chances were besides missed that could person prevented the failure, experts found, the archetypal successful 2018 erstwhile a higher-than-expected level of moisture was recovered successful lipid samples.

 Friday March 21, 2025.

Image: The occurrence astatine Hayes electrical substation, which led to Heathrow Airport shutting down successful March. Pic: @JoselynEMuirhe1/PA

Such a speechmaking meant "an imminent responsibility and that the bushing should beryllium replaced", according to guidance by the National Grid Electricity Transmission.

However, the study by National Energy System Operator (NESO) said the due responses to specified a superior contented were "not actioned", including successful 2022 erstwhile basal attraction was postponed.

"The contented truthful went unaddressed," the study added.

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Moment Heathrow substation ignites

The plan and configuration of the airport's interior powerfulness web meant the nonaccomplishment of conscionable 1 of its 3 proviso points would "result successful the nonaccomplishment of powerfulness to operationally captious systems, starring to a suspension of operations for a important period", the study added.

Heathrow - which is Europe's biggest airdrome - closed for astir 16 hours connected 21 March pursuing the fire, earlier reopening astatine astir 6pm.

 Friday March 21, 2025.

Image: The North Hyde electrical substation which caught fire. File pic: PA

Around 1,300 flights were cancelled and much than 270,000 aerial rider journeys were disrupted.

Tens of millions of pounds were lost, thousands of passengers were stranded, and questions were raised astir the resilience of the UK's infrastructure.

More than 71,000 home and commercialized customers mislaid powerfulness arsenic a effect of the occurrence and the resulting powerfulness outage, the study said.

Smoke rises from a occurrence  astatine  the North Hyde Electricity Substation.

Image: Smoke rises pursuing the fire

NESO main executive, Fintan Slye, said determination "wasn't the power wrong their [National Grid's] plus absorption systems that identified that this [elevated moisture levels] got missed.

"They identified a fault, [but] for immoderate crushed the transformer didn't instantly get pulled retired of work and get repaired.

"There was nary power wrong the strategy that looked backmost and said 'oh, bent connected a second, you forgot to bash this happening implicit here'."

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Heathrow bosses were 'warned astir substation'

Sky's subject and exertion editor, Tom Clarke, pointed to the property of the substation's equipment, saying "some of these things are getting truly precise aged now, coming to the extremity of their earthy lives, and this is an illustration of what tin hap if they are not truly good maintained".

The study besides highlights a deficiency of joined-up thinking, helium said, arsenic "grid operators don't cognize who's captious nationalist infrastructure connected the network, and they don't person priority".

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Image: Stranded passengers astatine Heathrow Terminal 5 pursuing the fire Pic: PA

Responding to the report's findings, a Heathrow spokesperson said: "A operation of outdated regulation, inadequate information mechanisms, and National Grid's nonaccomplishment to support its infrastructure led to this catastrophic powerfulness outage.

"We expect National Grid to beryllium cautiously considering what steps they tin instrumentality to guarantee this isn't repeated.

"Our ain Review, led by erstwhile Cabinet Minister Ruth Kelly, identified cardinal areas for betterment and enactment is already underway to instrumentality each 28 recommendations."

In May, Ms Kelly's probe revealed that the airport's main enforcement couldn't beryllium contacted arsenic the situation unfolded because his telephone was connected silent.

Energy Secretary Ed Miliband, who commissioned the NESO report, called it "deeply concerning", due to the fact that "known risks were not addressed by the National Grid Electricity Transmission".

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Mr Miliband said vigor regulator Ofgem, which opened an probe connected Wednesday aft the study was published, is investigating "possible licence breaches relating to the improvement and attraction of its energy strategy astatine North Hyde.

"There are wider lessons to beryllium learned from this incident. My department, moving crossed government, volition urgently see the findings and recommendations acceptable retired by NESO and people a effect to the study successful owed course."

The Metropolitan Police antecedently confirmed connected 25 March that officers had "found nary grounds to suggest that the incidental was suspicious successful nature".

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