Ola electrical scooters are connected show up of the Initial Public Offer property conference.
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India's user rights bureau received unusually precocious 10,000 complaints against Ola Electric, implicit a twelvemonth and has sent a announcement seeking mentation from the SoftBank-backed e-scooter maker, a apical authoritative astatine the watchdog said connected Tuesday.
Following a stellar marketplace debut successful August, shares successful India's biggest e-scooter shaper person fallen astir 40% successful caller weeks arsenic income person dipped with aggravated customers taking to societal media to kick astir its after-sales service.
Ola has besides been successful the spotlight this week pursuing a nationalist spat betwixt its laminitis and a comedian which revived questions implicit its work and prompted a question of complaints online.
India's Central Consumer Protection Authority has sent a alleged amusement origin announcement to Ola aft the authorities received much than 10,000 complaints betwixt September 2023 and August 2024 astir issues specified arsenic delayed and unsatisfactory services and inaccurate invoices, said Nidhi Khare, the user affairs secretary.
Such a fig of complaints is excessively high, Khare told Reuters, adding the bureau took the measurement arsenic "you cannot permission it to idiosyncratic consumers to combat their mode out".
"Repeatedly akin complaints are coming, it is affecting a ample fig of consumers," Khare added, citing immoderate complaints were related to allegations astir the company's "unprofessional conduct".
Ola, which has a 27% marketplace stock successful India's e-scooter market, did not respond to a petition for comment.
HSBC analysts said successful a September enactment they visited aggregate Ola work hubs and astir "appeared overwhelmed by the work requests".
Reuters past twelvemonth visited 35 Ola centers successful 10 Indian states and recovered galore faced important backlogs, with request outstripping their workforce. At 1 center, determination were much than 100 scooters parked, galore covered successful vertebrate droppings.
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