IndiGo battles passenger fury over lost luggage chaos

India’s largest airline, IndiGo, is facing rider fury implicit delays successful locating and delivering thousands of bags stranded during past week’s large-scale formation disruptions.

IndiGo, which holds 65 percent of the home market, has apologised aft it was forced to cancel much than 3,400 flights successful little than a week, having failed to program adequately for stricter rules governing aviator rest.

The delays owed to unit shortages disrupted tens of thousands of passengers, affecting travel, vacation and wedding plans successful 1 of the widest-ranging incidents successful Indian aviation history.

Last-minute cancellations and the aggregate connecting flights utilized to reroute passengers person besides resulted successful thousands of suitcases and bags being misplaced.

In a connection precocious connected Sunday, the Indian authorities said it had ordered IndiGo to “trace and present each baggage separated from passengers owed to disruptions wrong 48 hours”.

By Saturday, the hose had delivered 3,000 pieces of baggage to passengers crossed India, the authorities confirmed.

Vikash Bajpai, 47, said helium had been waiting for 4 days for the luggage helium and his 72-year-old parent had checked successful for their formation location to Pune from Kanpur, wherever they had attended a wedding.

They reached location aft spending a nighttime successful a New Delhi hotel, taking a bid of connecting flights to Mumbai, and past a taxi to Pune. There was nary motion of their bags erstwhile they landed successful Mumbai.

“I was fixed a fig to call, but cipher answers the phone. The luggage contains costly wedding apparel and shoes, and my mother’s medication,” said Bajpai, estimating the contents to beryllium worthy 90,000 rupees ($1,000). “I americium highly upset.”

A elder IndiGo enforcement told the Reuters quality bureau the hose was moving “round the clock” to wide the backlog and guarantee the bags reached their owners.