11 hours ago
3
Vodafone has said a monolithic blackout successful its net sum yesterday was not caused by a cyber attack.
The issues person present been afloat resolved, according to the company, aft hundreds of thousands of radical reported their wifi, 4G and 5G connections dropping out.
"On Monday afternoon, for a abbreviated time, the Vodafone web had an contented affecting broadband, 4G and 5G services," said a Vodafone spokesperson.
"This was triggered by a non-malicious bundle contented with 1 of our vendor partners which has present been resolved, and the web has afloat recovered.
"We apologise for immoderate inconvenience this caused our customers."
As good arsenic net connections, Vodafone's app, website and lawsuit services were besides down.
At its peak, much than 130,000 radical reported problems to the net presumption checker Downdetector.
Vodafone users contacted Sky News and posted connected societal media to find retired if compensation would beryllium fixed to affected customers.
"We each amended get immoderate compensation oregon I'll beryllium cancelling my contract," said 1 X user.
"Are they paying immoderate compensation to those affected?" asked a Sky News reader. "This outage indispensable person had large effects connected mean people/business."
Read much exertion news:
Warning China poses 'highly sophisticated' cyber menace to UK
Got a brace of AirPods? There's much to them than meets the eye
SpaceX enjoys palmy Starship rocket motorboat test
According to Sabrina Hoque, a telecoms adept astatine Uswitch, customers could beryllium entitled to compensation of £9.76 for each calendar time their broadband doesn't enactment - but lone if it is down for much than 2 days.
"Ofcom advises that compensation for mobile awesome outages is 'dependent connected the circumstances'," she said, "but successful utmost cases, wherever repairs instrumentality overmuch longer, you whitethorn beryllium entitled to an further refund oregon relationship credit."
Considering the outage lone lasted a fewer hours for astir people, they whitethorn not beryllium entitled to claim.
However, Melanie Pizzey, main enforcement of the Global Payroll Alliance, said the institution could present look "a question of compensation claims ... peculiarly if fiscal losses oregon missed deadlines tin beryllium straight linked to the downtime."
One X idiosyncratic warned that past night, scammers pretending to beryllium from Vodafone had called and directed him to download an app successful bid to person compensation.
"Who knows however galore radical they [are] scamming arsenic we speak?" helium said.
English (US) ·